An item may be returned for a refund, store credit or exchange up to 21 days from the date of delivery. The item must be in the original, unused and unworn condition as shipped to the customer with the original tags still on the item. Items received after 21 days, will only be eligible for exchange or store credit. Items received without the original tag or with any signs of wear will be not be refunded.

Extended Holiday Returns: Orders placed between Nov. 25 - Dec. 25 can be returned until January 10th. Returns received after this deadline will be refunded via store credit. 

Shop Stevie is happy to provide free returns, exchanges and package protection for $3.98 per order. If this free returns /order protection was not purchased at checkout, customers are responsible for return shipping back to Shop Stevie.

Please use the following link to start your return:

START YOUR RETURN

Returns can also be dropped off at our warehouse/store front location:

Shop Stevie

517 E 1600 N

Suite 500

Vineyard, UT

84059

If you choose store credit as your method for a refund, and are within the 21 day window, you will receive an additional 10% of your return in store credit!

After 21 days from the time you receive your order, customers will be fully responsible for getting the item back for a store credit, without any 10% bonus credit. Please note any return received after 2 months of the purchase date will not be eligible for any refund, store credit or exchange.

Original condition of the item wanting to be returned:  Any item received back for a return that is not in the original, unused and unworn condition with the original tag still on the item will not be refunded, even for store credit. Items with make up stains, pet hair, perfume or other strong odor are a few examples of items that will not be refunded.

Note: Local pick-up orders can be returned within 30 days of when you receive a notification that your order is ready for pick up. 

FINAL SALE ITEMS: Sale items and discounted orders can be returned for a refund or store credit unless it is specifically stated in the product description as a "Final Sale Item". Please make note of this in the product description of items placed on sale before purchasing.

**Please note**: If a gift card is used to pay for some or all of the order, the refunded amount will go back to the gift card first. Any remaining funds will go to the second form of payment used on the order, so long as the item is returned within 21 days. Again, any items received after 21 days will be refunded via store credit regardless of the form of payment used on the order.

Fair Use Policy on Returns

If we notice an unusual pattern of purchasing and returns activity and/or we suspect someone is actually wearing their purchases and then returning them; ordering and returning very frequently or in large loads- we may deactivate your customer account and deny future purchasing (both online and in person). Customers will be warned by our customer service team if they are breaking this fair use policy before their account is deactivated. Any future orders placed by a customer who has broken this fair use and returns policy will be final sale. 

Shipping

Shipping and handling charges on your order are non-refundable. If you do not purchase our free return / order protection service at the time of your order, the customer is responsible for return shipping costs. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.

If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase, including shipping fees.

It is the buyer's responsibility to provide the correct shipping address. If the package is lost due to an incorrect address provided by the customer, no refund will be made.

Our company policy is that we cannot send out a replacement order or issue a refund or store credit for lost, missing, or stolen packages if order protection was not purchased as part of the order and at least 20 days has passed since the original shipment date. Often, the package shows up within this time period. 

Arrival Time

Domestic orders that have selected the standard shipping rate will typically arrive between 4-6 business days, and international orders between 14-21 business days. Express shipping is typically 2-3 business days for delivery. Please note, these are estimated delivery times. Some orders may arrive earlier or after these expected times. 

Shop Stevie is not responsible for any lost or stolen packages once the tracking information shows delivered.

If you have any other questions concerning your order, feel free to contact us at [email protected].

Local Pick Up

Orders that selected this shipping method at checkout are normally ready for pick up at our warehouse location within 24-48 hours of your purchase. However, that is not guaranteed. Please wait until you receive a confirmation email stating that your order has been fulfilled and is ready to be picked up.